Payment Terms & Cancellation Policy
DGA Tours guides are all covered by public liability insurance. Their vehicles are all insured for private hire or hire and reward and they hold the correct licences required by their local public authority.
Confirmation of Booking:
A 25% deposit non-refundable is required to confirm a booking. Balance payable 28 days before the first booked touring date.
If a confirmed booking is cancelled, the following penalties will apply.
Less than 28 days before date of first booking: 25% or loss of deposit
14 to 8 days notice: 50% of the full fee
7 to 2 days (48 hours): 75% of the full fee
Less than 48 hours’ notice: 100% of the full fee + any unrecoverable expenditure (e.g. pre-booked hotels or tickets)
In the event your Guide considers that you should not attempt to do a specific tour – for example because of unexpected adverse weather – and there is no mutually agreeable alternative tour, you would receive a full refund for any monies paid for guide services.
Refunds will not be made for any tours cancelled by clients because of conditions prevailing outside the UK. Such refunds should be covered by clients’ Travel Insurance.
DGA Tours cannot be responsible for cancellations due to unscheduled closures by third party suppliers, or events beyond its control, but will do all possible to offer an alternative. Nor is it liable for any loss, accident, injury or damage to clients and their personal effects.
Please provide appropriate child car seats for babies and small children. With advance notice your Driver Guide may be able to supply a suitable child seat at a small extra charge.
UK law requires seatbelts to be worn by all occupants of a moving vehicle. UK law forbids smoking in any Private Hire Vehicle.
If clients wish to extend their tour beyond the agreed booked time, this is normally possible, subject to mutual agreement about the additional expense this will incur.
Problems and Complaints:
Problems and complaints should be addressed firstly to DGA Bookings in writing. As DGA Tours operates under the law of the UK, any disputes that cannot be amicably resolved will be exclusively subject to the jurisdiction of UK courts.
DGA Tours recommends that all clients have suitable travel insurance to cover any losses that may arise from cancellations.